Overview:
This programme is designed to develop the competencies necessary for participants to excel as first-level leaders. It introduces foundational supervisory management and leadership concepts, offering a comprehensive toolkit of strategies, techniques, and best practices. Participants will learn practical tips for effectively managing common supervisory challenges. Through interactive sessions, case studies, and hands-on exercises, participants will gain the skills and confidence needed to navigate the complexities of supervisory roles and drive team success.
Participants will learn how to:
- Explain the roles, responsibilities, functions and competencies of a supervisor.
- Apply the skills necessary to transition from worker to manager successfully.
- Apply emotional intelligence principles to effectively manage emotions, build relationships, and lead self and others.
- Implement strategies to build and maintain high-performing teams.
- Examine the importance of teamwork in achieving team/unit goals and organisational success.
- Communicate effectively.
- Resolve common communication issues faced by supervisors.
- Implement measures to create and maintain an environment/ culture that engenders trust and respect.
- Apply appropriate techniques for effectively handling difficult situations and conflicts.
- Effectively delegate tasks adhering to given guidelines.
- Address performance challenges among team members by applying appropriate strategies such as coaching and performance feedback.
- Plan effectively and manage time to improve productivity.
- Apply best practices in supervisory management to real-world scenarios.
- Assess the importance of their role in achieving team and organisational success.
- Develop personal action plans and commitments for priority action.
